Q: The printer makes a sound of printing, but the paper with prints does not come out?
A: Open the compartment with labels and check that some of the paper protrudes 1-2 mm from the label cutter – the paper must partially stick out for the printout to come out of the printer. Also check if the tray is simply not out of labels. You can also check the state of use of the roll through a small glass located on the printer.
Q: The printer won’t connect, I have designed a label, but I have a message saying that it’s not connected and printing is not possible?
A: Make sure the printer is turned on – blue light, if not – hold down the main button for a few seconds until it glows steadily. In addition, check if you have bluetooth turned on in your smartphone, you can change it in the phone settings. If the above steps have been performed, select the printer from the list of devices. After the first connection, the printer will automatically connect to your phone and the application after turning it on.
Q: I printed my first test label but unfortunately the print is on the side of the sticker and in my design the print was supposed to be in the middle, what can I do?
A: You need to calibrate the printer by pulling out the first protruding label a bit so that the empty part of the paper between the labels protrudes 1-3 mm. More information is also available in the Polish manual, which we sent to the e-mail on the day the package was collected.
Q: I used 12x30mm rolls, now I have changed to larger 15x50mm rolls, do I need to change something in the printer or application settings?
A: The printer, after connecting to the phone and the application, will automatically detect the type of labels used before creating the project, and it will show in the application what size of labels you are currently using. In some cases, when labels other than NIIMBOT are used and non-genuine substitutes, the printer may not detect the correct paper size – then you should select the paper manually. We do not recommend the use of non-original rolls, as lower quality of the glue and the labels themselves may damage the printer head.
Q: I would like to print labels remotely from another location so that someone can pick them up in another location, is it possible?
A: The printer uses a bluetooth module, which in most smartphones and in the printer itself has a range of up to 10 meters. It is best to print at a distance of no more than 3-4 meters so that the device does not become disconnected.
Q: Does the device support only one font, size and can regional characters characters be printed?
A: In the application you will find hundreds of fonts, you can freely set the size of text, EAN codes, photos and other data – the freedom in the design of the sticker is unlimited, you can add many elements on one sticker – but remember that it is small. The NIIMBOT application supports regional characters.
Please send other questions via the contact form.
